Return & Refund Policy

Every sale made through OUTLAND is final. A return, replacement or refund is available only where the goods are defective or were supplied incorrectly, as defined under “Qualifying Claims” below (a “Qualifying Claim”). Placing an order constitutes your acceptance of this rule.

A claim qualifies only if, on inspection by us, the item falls within one of these categories:

• Manufacturing defect a fault present on delivery that is not attributable to wear, washing, handling or use, such as a split seam, a broken zipper or fastener, a hole, or a printing or stitching defect.
• Wrong item a product, size or colour different from the one in your confirmed order.
• Transit damage physical damage caused during delivery, shown by the evidence required under “How to make a claim”.

The following do not qualify, and a return request based on them may be declined:

• Change of mind, or you simply no longer want the item.
• Dislike of the colour, design, fabric or style, including shade differences caused by screen settings, lighting or photography.
• Fit or size preference where the size you ordered is the size supplied, or a measurement variance within customary tolerance of 2.5 cm (1 inch).
• Ordering the wrong size, colour or product by mistake.
• Items that have been worn, washed, altered, scented, stained, damaged by the customer, or returned without original tags, packaging or accessories.
• Innerwear, underwear, socks and other hygiene-sensitive items, unless defective and unopened.
• Free gifts, promotional items and goods sold under a clearance or special-offer condition that states no return.

• Notify us within 72 hours of delivery by email, phone or the contact form, quoting your order number. Claims made after this period may be rejected.
• Send clear photographs of the item, label and packaging, together with an unboxing video recorded continuously from the unopened parcel showing the defect or the wrong item. A claim without this evidence may be rejected.
• Keep the item unused, with tags and original packaging, until we confirm the next step. Do not ship it back before we approve the claim.

We aim to review a claim within three (3) business days. We may ask for further information or inspect the item. Our quality-control team’s assessment, made in good faith, determines whether a claim qualifies.

If a claim qualifies, we will, at our election, provide a replacement of the same item (subject to stock), an exchange for another item of equal value, or a refund of the price of the affected item. We normally offer a replacement first, and a refund where a replacement is unavailable.

Where a Qualifying Claim is verified, OUTLAND bears the reverse-pickup charge and the delivery charge for the replacement.

The customer bears all delivery charges, including the outbound charge, the return-to-origin charge and any re-delivery charge, which may be deducted from any refund or collected before re-dispatch, where:

• You refuse or reject a parcel without a Qualifying Claim.
• You cannot be reached, or no one is available to receive the parcel, after the courier’s attempts (normally up to three).
• The address or phone number you gave is wrong, incomplete or unreachable.
• You do not collect a parcel from the courier’s pickup point within the period it allows.
• You cancel an order after it has been dispatched.
• Your claim is inspected and found not to qualify, in which case you also bear the cost of returning the item to you if you ask for it back.

If your parcel is confirmed lost in transit through no act or omission of yours, we will investigate with the courier and either re-send the order or refund you in full, without charging you any delivery fee.

For Cash on Delivery orders, repeated refused or unreachable deliveries may lead us to require advance payment on future orders or to decline them.

An approved refund is paid to the original payment method, or for Cash on Delivery orders to a bank or mobile-wallet account in your name that you nominate, within seven (7) to ten (10) business days of approval. Bank and wallet processing times are outside our control.

The original delivery charge is refunded only where the fault is ours. Payment-gateway charges that a provider does not return to us may be deducted from refunds that are not caused by our error.

You may request cancellation before the order is dispatched by contacting us promptly. We will refund any amount already paid. Once dispatched, an order cannot be cancelled and the “Delivery charges” section applies.

We may decline claims, restrict Cash on Delivery, or suspend an account where we reasonably believe a claim is false, exaggerated or part of a pattern of abuse, including “wardrobing” (using an item and then claiming a fault). We may retain the identifiers described in our Privacy Policy to prevent repeat misuse.

This policy does not limit any right you have under the Consumer Rights Protection Act 2009 or other law of Bangladesh that cannot be excluded by agreement.

contact@devstationit.com, +880 1577-302590, Level 6, Bondon Tower, Road No. 4, Shatmasjid Housing, Muhammadpur, Dhaka, Bangladesh.